Refund Policy

1. Payment and refund processor

Paddle acts as Merchant of Record and authorized reseller for FFCC purchases completed through Paddle. Paddle processes payments, issues receipts, handles payment-related buyer support, and processes approved refunds under its applicable terms and rules.

For payment-provider terms, see the current Paddle Buyer Terms and Paddle Refund Policy.

2. Requesting a refund

Submit a request through the buyer-support or receipt-management link in your Paddle transaction email, through Paddle buyer support, or by emailing support@saasfpa.com. Include the purchase email and transaction or receipt reference, but do not send complete card details.

Customers may submit a refund request within 7 calendar days of purchase.

For consumers entitled to a statutory right of withdrawal under applicable law, including eligible consumers in Brazil, that mandatory right will be honored according to the applicable legal requirements.

Requests that are not covered by a mandatory statutory right may be reviewed based on the circumstances of the purchase, product usage, Paddle’s Buyer Terms, and Paddle’s payment-processing rules.

3. Mandatory consumer rights

Nothing in this Policy limits mandatory consumer rights. Local law may grant additional withdrawal, cancellation, repair, replacement, or refund rights. Where a non-waivable legal right provides greater protection, that right applies regardless of this commercial policy.

4. Approved refund outcomes

• Full refund: dashboard access is terminated and the FFCC license is marked refunded.
• Partial refund: access will be handled according to the approved refund decision, applicable law, and Paddle’s current Refund Policy. Access may be adjusted or terminated as part of that decision.
• Payment method: refunds are returned to the original payment method where possible, subject to Paddle’s processing rules and the payment provider.
• Existing exports: the treatment of previously exported files remains subject to the Terms of Service and applicable law.

5. Fraud, abuse, and chargebacks

Fraudulent, deceptive, duplicative, or abusive refund requests may be rejected where permitted by law. Starting a chargeback or payment dispute may result in immediate temporary suspension of dashboard access while the transaction is reviewed. This does not limit any lawful right to dispute a payment.

6. Questions

For help identifying a transaction or understanding this Policy, contact support@saasfpa.com or use Paddle buyer support.